UK Delivery Standard Charge

All UK deliveries are charged at £5.95 - this is a Royal Mail or UPS tracked 2-5 day service

Please note that some items are made to order and have a longer delivery time.  In these cases this is specified within the product information.  If an item is out of stock, you will be contacted with an estimated delivery date.

Please also note that some heavier items have a higher delivery charge.  This information is also stated on the product information page.

European Standard Delivery Charge

All European deliveries are charged at £15.00 - this is a tracked UPS 2-7 day service

Please note that some items are made to order and have a longer delivery time.  In these cases this is specified within the product information.  If an item is out of stock, you will be contacted with an estimated delivery date.

Please also note that some heavier items have a higher delivery charge.  This information is also stated on the product information page.

US & Canada Standard Delivery Charge

All US & Canadian deliveries are charged at £25.00 - this is a tracked UPS 4-7 day service

Please note that some items are made to order and have a longer delivery time.  In these cases this is specified within the product information.  If an item is out of stock, you will be contacted with an estimated delivery date.

Please also note that some heavier items have a higher delivery charge.  This information is also stated on the product information page.

Australia & New Zealand Standard Delivery Charge

All Australian & New Zealand deliveries are charged at £30.00 - this is a tracked UPS 4-7 day service

Please note that some items are made to order and have a longer delivery time.  In these cases this is specified within the product information.  If an item is out of stock, you will be contacted with an estimated delivery date.

Please also note that some heavier items have a higher delivery charge.  This information is also stated on the product information page.

The Rest of the World Standard Delivery Charge

All rest of the World deliveries are charges at £30.00 - this is a tracked 4-7 day service

Please note that some items are made to order and have a longer delivery time.  In these cases this is specified within the product information.  If an item is out of stock, you will be contacted with an estimated delivery date.

Please also note that some heavier items have a higher delivery charge.  This information is also stated on the product information page.

Please note: Rockett St George are not liable for any customs charges made in the recipients countries.  The customer is completely responsible for these charges.

We try as much as possible to send items within our Standard Delivery Charge.  However, some products are fragile, heavy or oversized and therefore require specialist carriers or simply require extra insurance.  Please note that the extra charge will insure that the product will reach you in perfect condition.  In these cases the additional postage will be added automatically at the checkout page.

If you have any particular feedback regarding our delivery service, please feel free to contact our Customer Service Team - contact@rockettstgeorge.co.uk

Payment Options:

We use the online payment gateway SagePay.   SagePay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). SagePay adhere to the most stringent levels of security, ensuring that your details remain secure throughout the transaction process.

We accept the following credit cards through the SagePay gateway:

  

We also accept payment through PayPal 

 

Payments by Cheque: Please make Cheques Payable to Rockett St George and send to the following address: Rockett St George, Unit 12, Old Kiln Works, Ditchling Industrial Estate, Hassocks, BN6 8SG

Returns & Exchanges

In the unlikely event that your order arrives damaged, please email our Customer Services Department at services@rockettstgeorge.co.uk immediately so that we can arrange an exchange at your convenience.

Although we hope that you are delighted with your order, we understand that sometimes you will wish to return some items.  Please email us at returns@rockettstgeorge.co.uk let let us know and post the item back within 14 days of receipt to the address below where we will gladly offer you an exchange, refund or credit note. 

RETURN ADDRESS:
Rockett St George, Unit 12, Old Kiln Works, Ditchling Industrial Estate, Hassocks, BN6 8SG

Please wrap the items very securely and use insured registered delivery, keeping the receipt in case of any damage in transit.  We cannot accept liability for goods lost or damaged in transit.  Refunds will only be given on items returned in original packaging and a re-saleable condition